Shipping Options And Costs
SW PA Systems uses UPS for most orders and the USPS for small orders: On PA Systems, products will be shipped 2-3 business days after the order is received.
Total shipping charges are calculated based on the total weight of the items ordered and the shipping locations. The shipping cost is quoted along with delivery options during the checkout process. All shipping costs are non-refundable.
We do not ship on weekends and do not offer Saturday, Sunday or Holiday delivery
MERCHANDISE DAMAGED DURING SHIPMENT
Open and inspect merchandise immediately. If there is damage resulting from shipping, SAVE ALL PACKAGING, as it was received, and call SW PA SYSTEMS immediately at (866) 324-7925.
WRONG MERCHANDISE SENT
If the products you received are not what you ordered, call SWPASYSTEMS to obtain an RA number. Once the merchandise has been returned (undamaged), the corrected order will be shipped. Your billing will be adjusted to absorb your return shipping expense. This policy is NOT THE SAME AS AN EXCHANGE. If the mistake was made in the customer’s original order, all shipping charges will be added to the customer’s bill, along with a 20% restocking fee.
SW PA SYSTEMS accepts the following methods of payment:
Please be sure to provide your exact billing address and telephone number that your credit card has on file for you this will ensure no delays in processing your order.
What is CCID?
For your protection, we ask that you supply an extra 3-4 digit (CCID number). The CCID is an extra number printed on your credit card.
Visa, MasterCard, Discover
The card validation number is printed on your Visa, MasterCard & Discover cards in the signature area of the back of the card. (It is the last 3 digits AFTER the credit card number in the signature area of the card).
American Express cards show the card validation number printed above and to the right of the imprinted card number on the front of the card.
SW PA Systems will accept school checks, music booster checks, cashier's checks, certified checks and money orders. No personal checks are accepted. Orders can be submitted by fax, phone, mail, email or online form. Once payment has been received, the order will be filled. When submitting payments, make reference to the original order #.
SCHOOL OR GOVERNMENT PURCHASE ORDERS
Orders may be submitted by phone, fax, email, mail or online. We accept purchase orders for public schools and government institutions. You can request a W-4 by contacting us.
A 9.25% sales tax will be added to orders from all residents and private businesses in the state of Tennessee. All out of state orders will NOT be charged sales tax. If you are a school or tax exempt organization you must supply your TAX EXEMPTION number when ordering.
If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need the direct replacement immediately, we recommend you request a refund (rather than a replacement) when you obtain your RMA number. The new order will ship in our normal shipping process and the credit will be applied within 10-15 days after receipt of the product.